Our knowledgeable customer service staff can also answer your questions, guide you through the season and help you choose performances. For all enquiries, call (02) 8215 4600 (Mon-Fri, 9am-5pm).

Renewals

Q. What is the closing date to renew my series subscription for 2013?
To be eligible to renew your seats, you must submit your renewal by Monday 1 October 2012. If you do not renew before this date, your seats will be released and become available to others.

Q. Will I be able to keep the same seats as last time?
In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season. Subscribers to Master Series 6-concert packages, Metro Series 5-concert packages, Thursday Afternoon 4- and 5-concert packages and Tea & Symphony 4-concert packages are also entitled to renewable seating. Subscription packages comprising less than the full complement of concerts in the series will be seated in their selected reserve where possible. If we cannot accommodate your request, we will contact you to discuss options.

Booking process

Q. What happens after I book?
Once we receive your order and payment in full we will mail your subscription pack (tickets, subscriber card, concert diary and diary stickers) to your nominated address.
If you are a new subscriber, we will assign seats in the seating reserve you have selected, or be in touch with you to discuss other seating options.

Q. Do I receive a discount if I book more than one series?
Subscribers save 20% by adding Discovery, Mozart in the City, Meet the Music or International Pianists in Recital as a second series. This discount is only valid for the first year as a subscriber.

Q. What forms of payment do you accept?
We accept the following methods of payment:

• cheque
• money order
• cash (in person only)
• Visa
• Diners
• Mastercard
• Amex

Cheques should be made payable to 'Sydney Symphony'.

Q. Do I get a discount if I book for a group?
If you're planning outings with your group of friends or society, call us to discuss the best package that suits your dates and times. Group subscriptions are available and groups of 8 or more receive a 20% discount on single tickets. Call our box office (02) 8215 4600 to find out more.

Q: What concession proof does the Symphony accept so I can receive a discount?
Concession discounts are available upon provision of proof for the following:
• Holder of means-tested Australian pensions (including: Aged; Disability; Veterans' Affairs; Supporting Parent and Job Search)
• Full-time students
• Youth (30 years or under on 1 January 2013).

Your 2013 season subscription

Q. How does a subscription work?
Each year between January and December the Sydney Symphony presents a season of around 100 concerts divided into 11 subscription series. When you subscribe you choose one (or more!) of these series to attend. A series is a package of pre-selected concerts that forms an exciting journey through the season. You choose the series, time and day of the week that suits you best.

Alternatively, you may choose a flexible Connoisseurs Selection packages which allows you to 'pick and mix' from all that's on offer in the season, including special events, to customise your own season.

Whether you choose a fixed series, or a Connoisseurs Selection, you are a Sydney Symphony subscriber.

Q: What happens if I can't attend one of my concerts?
If you can't attend a performance in your series, or would simply prefer to enjoy a different concert, it's easy to exchange your tickets to another, from Monday 3 December 2012.

Our Exchange Policy: Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Depending on your subscription package and frequency of exchanges, you may be liable to pay a $5/ticket fee plus an upgrade cost - the full single ticket price of the concert you are moving to less your 10% subscriber saving.

1. Subscribers in Masters 9, Metro 8, Connoisseurs 8 (Standard and Deluxe), Tea & Symphony 8 and Great Classics 7 are entitled to three (3) exchanges with no fee. Subsequent changes will incur fees and upgrades.

2. Subscribers in Masters 6, Connoisseur 6 (Standard and Deluxe), Metro 5, Mondays@7 and Thursday Afternoon Symphony 5 are entitled to two (2) exchanges with no fee. Subsequent changes will incur fees and upgrades.

3. Subscribers in Tea &Symphony 4A or B, Masters 4, Great Classics 4, Thursday Afternoon Symphony 4, Kaleidoscope, Connoisseur 4 (Standard and Deluxe), Meet the Music, Mozart in the City, International Pianists in Recital and Discovery are entitled to one (1) exchange with no fee. Subsequent changes will incur fees and upgrades.

• Exchanges may not be available for all concerts and are subject to the availability.
• Exchanges can only be processed through the Sydney Symphony's Box Office during business hours.
• Fees and upgrade costs are payable at the time your exchange is made.
• If you request an exchange into an improved seating reserve, you will be liable for the upgrade costs of moving to that better reserve. We cannot refund if you move to a lesser reserve.
• Subscribers cannot exchange into Special Events and Galas without upgrade costs.

Please call the Box Office on (02) 8215 4600 if you have any further questions.

Q: I've lost my tickets, what do I do?
Missing ticket vouchers can be arranged by telephoning the Sydney Symphony on (02) 8215 4600.

If you need to replace tickets at a performance, enquire at the Sydney Symphony Customer Service Desk. The desk is open one hour before each performance and is located in the Southern Foyer of the Concert Hall or the main foyer of the City Recital Hall Angel Place. Please note that exchanges are not available on lost tickets.

Q. I am unable to attend all of my series concerts, can I transfer the seats to someone else?
Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply request a transfer form from the box office before the renewal deadline of Sunday 30 September 2012.

Q. What if I'd like to hear a concert that's not in my series?
Subscribers have several options for supplementing their series packages or even substituting concerts from a different series. Why not supplement your series with single tickets? Single tickets are available to subscribers one week ahead of their release to the general public. Or you can purchase tickets for special events.

Subscribers receive a 10% discount on most additional performances.

Q: What benefits do I get when I subscribe?
Our subscribers are valued members of the Sydney Symphony family and enjoy not only an enhanced Sydney Symphony experience but additional benefits from many of the best companies here in Australia's harbour city.

Become a subscriber today and take your place at the front of the queue, with the best seats, the best prices, and fantastic ticketing, shopping and dining offers!

More information about our special Subscriber Benefits.