Our knowledgeable customer service staff can also
answer your questions, guide you through the season and help you
choose performances. For all enquiries, call (02) 8215 4600
Q. What is the closing date to renew my series
subscription for 2013?
To be eligible to renew your seats, you must submit your renewal
by Monday 1 October 2012. If you do not renew before this date,
your seats will be released and become available to others.
Q. Will I be able to keep the same seats as last
In the majority of series, only full-pack subscribers are
guaranteed the same seats for the concerts each season. Subscribers
to Master Series 6-concert packages, Metro Series 5-concert
packages, Thursday Afternoon 4- and 5-concert packages and Tea
& Symphony 4-concert packages are also entitled to renewable
seating. Subscription packages comprising less than the full
complement of concerts in the series will be seated in their
selected reserve where possible. If we cannot accommodate your
request, we will contact you to discuss options.
Q. What happens after I book?
Once we receive your order and payment in full we will mail your
subscription pack (tickets, subscriber card, concert diary and
diary stickers) to your nominated address.
If you are a new subscriber, we will assign seats in the seating
reserve you have selected, or be in touch with you to discuss other
Q. Do I receive a discount if I book more than one
Subscribers save 20% by adding Discovery, Mozart in the City, Meet
the Music or International Pianists in Recital as a second series.
This discount is only valid for the first year as a subscriber.
Q. What forms of payment do you accept?
We accept the following methods of payment:
• money order
• cash (in person only)
Cheques should be made payable to 'Sydney Symphony'.
Q. Do I get a discount if I book for a
If you're planning outings with your group of friends or society,
call us to discuss the best package that suits your dates and
times. Group subscriptions are available and groups of 8 or more
receive a 20% discount on single tickets. Call our box office (02)
8215 4600 to find out more.
Q: What concession proof does the Symphony accept so I
can receive a discount?
Concession discounts are available upon provision of proof for the
• Holder of means-tested Australian pensions (including: Aged;
Disability; Veterans' Affairs; Supporting Parent and Job
• Full-time students
• Youth (30 years or under on 1 January 2013).
Your 2013 season subscription
Q. How does a subscription work?
Each year between January and December the Sydney Symphony
presents a season of around 100 concerts divided into 11
subscription series. When you subscribe you choose one (or more!)
of these series to attend. A series is a package of pre-selected
concerts that forms an exciting journey through the season. You
choose the series, time and day of the week that suits you
Alternatively, you may choose a flexible Connoisseurs Selection
packages which allows you to 'pick and mix' from all that's on
offer in the season, including special events, to customise your
Whether you choose a fixed series, or a Connoisseurs Selection,
you are a Sydney Symphony subscriber.
Q: What happens if I can't attend one of my
If you can't attend a performance in your series, or would simply
prefer to enjoy a different concert, it's easy to exchange your
tickets to another, from Monday 3 December
Our Exchange Policy: Subscription tickets may
be exchanged up to two working days before the performance for
which tickets were originally issued. Depending on your
subscription package and frequency of exchanges, you may be liable
to pay a $5/ticket fee plus an upgrade cost - the full single
ticket price of the concert you are moving to less your 10%
1. Subscribers in Masters 9, Metro 8, Connoisseurs 8 (Standard and
Deluxe), Tea & Symphony 8 and Great Classics 7 are entitled to
three (3) exchanges with no fee. Subsequent changes will incur fees
2. Subscribers in Masters 6, Connoisseur 6 (Standard and
Deluxe), Metro 5, Mondays@7 and Thursday Afternoon Symphony 5 are
entitled to two (2) exchanges with no fee. Subsequent changes will
incur fees and upgrades.
3. Subscribers in Tea &Symphony 4A or B, Masters 4, Great
Classics 4, Thursday Afternoon Symphony 4, Kaleidoscope,
Connoisseur 4 (Standard and Deluxe), Meet the Music, Mozart in the
City, International Pianists in Recital and Discovery are entitled
to one (1) exchange with no fee. Subsequent changes will incur fees
• Exchanges may not be available for all concerts and are
subject to the availability.
• Exchanges can only be processed through the Sydney Symphony's
Box Office during business hours.
• Fees and upgrade costs are payable at the time your exchange is
• If you request an exchange into an improved seating reserve, you
will be liable for the upgrade costs of moving to that better
reserve. We cannot refund if you move to a lesser reserve.
• Subscribers cannot exchange into Special Events and Galas
without upgrade costs.
Please call the Box Office on (02) 8215 4600 if you have any
Q: I've lost my tickets, what do I do?
Missing ticket vouchers can be arranged by telephoning the Sydney
Symphony on (02) 8215 4600.
If you need to replace tickets at a performance, enquire at the
Sydney Symphony Customer Service Desk. The desk is open one hour
before each performance and is located in the Southern Foyer of the
Concert Hall or the main foyer of the City Recital Hall Angel
Place. Please note that exchanges are not available on lost
Q. I am unable to attend all of my series concerts, can
I transfer the seats to someone else?
Subscribers have the option to transfer their seats to another
patron in the event they might be travelling for most of the
season. Simply request a transfer form from the box office before
the renewal deadline of Sunday 30 September 2012.
Q. What if I'd like to hear a concert that's not in my
Subscribers have several options for supplementing their series
packages or even substituting concerts from a different series. Why
not supplement your series with single tickets? Single tickets are
available to subscribers one week ahead of their release to the
general public. Or you can purchase tickets for special events.
Subscribers receive a 10% discount on most additional
Q: What benefits do I get when I
Our subscribers are valued members of the Sydney Symphony family
and enjoy not only an enhanced Sydney Symphony experience but
additional benefits from many of the best companies here in
Australia's harbour city.
Become a subscriber today and take your place at the front of
the queue, with the best seats, the best prices, and fantastic
ticketing, shopping and dining offers!
More information about our special Subscriber Benefits.