SUBSCRIPTIONS
You can renew your subscription with no changes, or you can request a change to your seating, number of seats or series (subject to availability). We will contact you to discuss options if we cannot fulfil your request.
Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply request a transfer form from the box office before the renewal deadline of Thursday 30 September 2010.
In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season. Subscribers to Master Series 6-concert packages, Metro Series 5-concert packages, Thursday Afternoon 4- and 5-concert packages and Tea & Symphony 4-concert packages are also entitled to renewable seating. Subscription packages comprising less than the full complement of concerts in the series will be seated in their selected reserve where possible.
If we cannot accommodate your request, we will contact you to discuss options.
After 12 August 2010 we will process mail, online and phone orders strictly by the date in which applications are received for each series category.
The categories themselves will be prioritised as follows:
1. Renewing full pack without change requests
2. Renewing full pack with change requests
3. New full pack orders
4. Renewing connoisseurs and part pack orders
5. New connoisseurs and part pack orders
Payment by cheque, money order, credit card or cash must accompany your booking. Your cheque or money order will be banked, or credit card debited on receipt of your application to establish priority for your application within the Sydney Symphony’s ticketing system. Cash payments can only be made in person at the Sydney Symphony box office.
To be eligible to renew your seats, you must submit your renewal by Thursday 30 September 2010.
Please note that all prices detailed on renewal forms are full price until proof of concession is provided with your payment. Once proof of concession is supplied, the concession rate will be applied to your order.
Once we receive your order and payment in full, and process it according to these procedures, we will mail your subscription pack (including tickets, subscriber card and diary stickers). If you have elected to pay in instalments, your tickets will be mailed to you after the balance of your payment is paid. Please note that credit card transactions will be automatically deducted at this time. If you have paid by cheque, we will mail you a reminder to pay each instalment.
If you do not renew your subscription before Thursday 30 September 2010, your seats will be released and become available to others.
TERMS AND CONDITIONS
Subscriptions to Sydney Symphony performances are subject to the conditions of sale set out below and to the requirements of the venue at which performances are presented.
Subcriptions
Any monies due to applicants as a result of Sydney Symphony being unable to satisfy ticket requests will automatically be refunded. Sydney Symphony will issue you with your own personal subscriber number which will appear on your subscriber card. Please record this number to quote in any further correspondence or contact with Sydney Symphony regarding your tickets.
Renewable seating is only applicable for full-sized subscription packages, as well as Master Series 6-concert packages, Metro Series 5-concert packages and Thursday Afternoon 4- and 5-concert packages.
Connoisseur’s Selection seating will be allocated on a best available basis within premium or A-reserve for Deluxe; or B- or C-reserve for the Standard option. It is not possible to guarantee the same seats at every concert in these packages.
The Tea & Symphony series offers three packages: a 4-concert A pack; a 4-concert B pack; or an 8-concert full pack. It is only possible to offer renewable seating within your present series. It is not possible to retain your seat if you change from Pack A in 2010 to Pack B in 2011, or vice versa.
Exchanges
Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Exchanges outside the original series will incur upgrade costs (full single ticket price less your 10% subscriber saving). This amount is payable at the time your exchange is made.
Exchanges may not be available for all concerts and are subject to the availability. Your first exchange ticket is free. A ticket exchange fee of $5 per ticket will apply after the first finalised exchange. Exchanges can only be processed through the Sydney Symphony’s Box Office during business hours.
Youth subscriptions
Youth subscriptions are available to persons aged 30 years or under at 1 January 2011. Proof of age must be supplied when booking and may be required prior to admission to each concert.
Youth subscriptions are seated in C-reserve unless accompanied by a full-price adult subscription in another reserve, in which case the youth and full-priced subscriptions will be seated together, subject to availability.
Concession subscriptions
Concession subscriptions are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to Australian full-time students. Proof of concession eligibility must be supplied when booking and may be required prior to admission to each concert.
Pay in instalments option
If you are paying for your subscription in an instalment plan, your first deposit is non-refundable after initial payment is processed. Cancellation of your subscription may incur 20% of the package price.
Multi-pack discounts
The 20% savings on a second subscription package is valid only for the first year of new subscriptions to Mozart in the City, Meet the Music and International Pianists in Recital. You must subscribe to another series to be eligible. If you have any questions about these terms and conditions, please call the Sydney Symphony on (02) 8215 4600.
Thursday Afternoon Symphony 9-concert packages can not be ordered online. Please call the Box Office.
10% subscriber discount does not apply to commercial concerts.
Reserves are subject to change without notice.
EMIRATES COMPETITION
Subscribe by 24 September to be in the draw to win two business class flights to europe flying emirates.
Terms and Conditions
This prize draw consists of two (2) Business Class tickets from Sydney to the winner’s choice of one of Emirates’ 25 European destinations flying Emirates Airline.
The total prize value of this promotion is Emirates ticket fares valued at AUD$15,000. Airport taxes vary per destination and must be paid for by the winner upon booking the flights.
Entry is open to all NSW & ACT residents who purchase a 2011 Subscription from the Sydney Symphony between Thursday 12 August 2010 and Tuesday 24 September 2010.
Entry is not open to Sydney Symphony or Emirates Airline employees or their immediate families.
Selection of winner will be a barrel draw of all Sydney Symphony 2011 Subscription purchasers by an independent party at Level 9, 35 Pitt St, Sydney NSW 2000 on Wednesday 25 September 2010 at 10am.
A formal letter will be sent to the winner in due course. The winner needs to present the original letter to redeem Emirates tickets. The winner does not accrue Skywards points when redeeming the tickets and is not eligible for Emirates Chauffeur drive service.
Winner will be notified personally on 25 September 2010 and will be announced publicly online at www.sydneysymphony.com from 25 September 2010 and in the Stay Tuned and Bravo! newsletters.
For any further information, please contact Sydney Symphony Customer Relations on (02) 8215 4600 or email info@sydneysymphony.com.
Authorised under NSW Permit Number: LTPS/10/06357
Travel insurance, spending money, meals, taxes, passports, visas and transport to and from airport of departure and all other ancillary costs associated with redeeming the prize are the responsibility of the winner.
The tickets are valid for 12 months from the date the prize is announced (25 September 2010). Chosen flight dates are subject to availability.
The prize is not redeemable for cash and not transferable.
GENERAL CONDITIONS
The following are the general terms and conditions applying to the purchase of tickets to performances of the Sydney Symphony. By forwarding an application, you will be taken as having read, understood and accepted the terms and conditions. If you acquire tickets on behalf of anyone else, you are deemed to have agreed to these terms on your own behalf and as an agent for them.
The right of admission is reserved.
Booking fee may be applicable.
No refunds or exchanges except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia (liveperformance.com.au).
Cameras and other recording devices are prohibited in the venue's auditorium. Mobile telephones, pagers and similar equipment must be turned off before entry into the venue's auditorium.
Concession-priced tickets are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans' Affairs, Supporting Parent) and Australian full-time students.
Proof of concession eligibility must be supplied when collecting tickets and may be required prior to admission to each concert.
Tickets are valid only when purchased from Sydney Symphony or an authorised agent. Advertised single ticket prices are valid until 31 December 2010.
Lost or forgotten tickets will be replaced only where Sydney Symphony is satisfied that such tickets have been purchased by you in accordance with these terms and conditions, and where proof of purchase is available.
The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements.
Performances may be unsuitable for children under eight years of age.
All patrons, irrespective of age, must hold a valid ticket and occupy a seat or dedicated position (unless this has the potential to cause injury to the person). Patrons arriving late will not be admitted into the venue's auditorium until there is a suitable break in the performance. Patrons who disrupt a performance may be asked to leave the venue.
Sydney Symphony reserves the right to record, broadcast and simulcast any performance.
If you are photographed, filmed or taped whilst attending a Sydney Symphony performance, you consent to Sydney Symphony or third parties appointed by Sydney Symphony photographing, filming and taping you. Sydney Symphony or third parties appointed by Sydney Symphony can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. Sydney Symphony, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
The layout of Sydney Symphony's venues may be unfamiliar to you, so you must take care at all times. You acknowledge that you are responsible for your own safety and for the safety of any person accompanying you.
Sydney Symphony is not liable to you for any claims, damages, compensation, losses or expenses as a result of a Sydney Symphony performance being cancelled, postponed or changed.
To the extent permitted by the law, you release Sydney Symphony (including its directors, officers, employees, consultants, contractors, agents and volunteers) from any liability for any damage, loss, liability or injury you may suffer in relation to your attendance at a venue, howsoever caused, including due to any negligence or other act or omission of Sydney Symphony.
You agree to compensate Sydney Symphony for any damage, loss, liability or injury Sydney Symphony may suffer as a result of your wilful, reckless or negligent acts or omissions at a venue.
You acknowledge that you are responsible for your own property.
From time to time, Sydney Symphony may make offers in relation to services available to ticket holders. These offers are subject to change without notice. Sydney Symphony is not responsible for the performance of third parties in relation to any offer or service.
Sydney Symphony may choose not to enforce some of these terms in some cases. That does not mean that Sydney Symphony has waived its right to enforce some or all of them as it sees fit.
If any of these terms cannot be enforced, the remaining terms will survive.
Your agreement with Sydney Symphony for the purchase of a ticket is governed by the laws of New South Wales.
If you have any questions about these terms and conditions, please call Sydney Symphony on (02) 8215 4600.