Sydney Symphony respects your privacy. We collect information
about you in order to deliver your ticket, process your payment
arrangements, contact you in the case of cancellation or major
disruption of a performance and/or replace lost tickets. If the
information is not provided, Sydney Symphony may not be able to
provide these services.
Unless you tell us otherwise Sydney Symphony may also use this
information to send you material about future Sydney
Symphony-related performances and events and to conduct market
research. In order to facilitate these activities, Sydney Symphony
may need to provide this information to organisations that provide
services to Sydney Symphony such as mailing houses.
If you do not wish your information to be used for any of these
purposes or wish to gain access to the information Sydney Symphony
holds about you, contact Sydney Symphony's Privacy Officer c/o Data
Management, Sydney Symphony, GPO Box 4338, Sydney, NSW 2001.by
facsimile to (02) 9334 4660, by e-mail to email@example.com,
or by telephone on (02) 9334 4660.
Information Collection and Use
Sydney Symphony is the sole owner of the information collected
on this site. We will not sell, share, or rent this information to
others in ways different from what is disclosed in this statement.
Sydney Symphony collects information from our users at several
different points on our website and stores them on our
We request information from the user on the booking order form.
Here a user must provide some personal information, including
contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's
orders. If we have trouble processing an order, this contact
information is used to get in touch with the user. We may disclose
the personal information collected for the stated purposes to our
banks, financial providers, third party payment processing solution
providers, including their subcontractors (who may be located
outside of Australia). If you choose to not provide us with the
requested personal information, we may be unable to accept and
process your order.
A cookie is a piece of data stored on the user's hard drive
containing information about the user. Usage of a cookie is in no
way linked to any personally identifiable information while on our
site. Once the user closes their browser, the cookie simply
terminates. If a user rejects a cookie, they may still use our
site.The only drawback to this is that the user will be limited in
some areas of our site. Cookies can also enable us to anonymously
track the interests of our users to enhance the experience on our
We use IP addresses to analyze trends, administer the site,
track user's movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally
We may share aggregated demographic information with our
partners and advertisers. This is not linked to any personal
information that can identify any individual person.
This web site contains links to other sites. Please be aware
that the Sydney Symphony is not responsible for the privacy
practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each
and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for
contact information such as name and email addresses.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or
not to disclose this information. Information requested may include
contact information (such as name and delivery address), and
demographic information (such as postcode, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving our products and services
Customer Service updates
When required we communicate with the user to provide requested
services and in regards to issues relating to their account via
email or phone.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as
your postcode), or if a user no longer desires our service, we will
endeavour to provide a way to correct, update or remove that user's
personal data provided to us. This can usually be done by emailing
us at firstname.lastname@example.org or
calling (02) 9334 4600.
Notification of Changes
changes on our Homepage so our users are always aware of what
information we collect and how we use it. We will use information
Sydney Symphony Website: Copyright and Disclaimer
Unless otherwise stated, all content on this website is
copyright Sydney Symphony and must not be re-used without prior
written permission from Sydney Symphony.
Every reasonable effort has been made to ensure that the
information presented on this website is correct and up to date,
and Sydney Symphony reserves all rights to change any information
on this website at any time without notice.
Please contact us if you have any queries.
Postal address: PO Box 4972 Sydney, NSW 2001 Australia