Q. How does a subscription work?
Each year between January and December the Sydney Symphony presents a season of more than 100 concerts divided into eleven subscription series.
A series is a package of pre-selected concerts that forms an exciting journey through the season. You choose the series, time and day of the week which suits you best.
Q: What benefits do I get when I subscribe?
Our subscribers are valued members of the Sydney Symphony family and enjoy not only an enhanced Sydney Symphony experience but additional benefits from many of the best companies here in Australia’s harbour city.
Become a subscriber today and take your place at the front of the queue, with the best seats, the best prices, and fantastic ticketing, shopping and dining offers!
- Save Money
By subscribing today, you can save up to 33% on the regular price of concert tickets. The more series packages and additional concerts you pre-book now, the more dollars you will save in. - The Best Seats in the House – Every Year!
Subscribers have first priority to obtain our best available seats, before they go on sale to the general public. And for many series you will receive the same seat for each performance that can be renewed each and every year. - Flexible Exchange Service
The Sydney Symphony prides itself on offering a flexible and understanding approach to accommodating subscribers’ changing needs, with our easy Ticket Exchange Service. Exchanges can be made for a minimal fee (subject to availability and any costs incurred for an upgrade). Original tickets must be presented via person or post to the Sydney Symphony 3 working days prior to the first occurring concert in the exchange. - Absolute Reassurance
Have peace of mind knowing that your subscription guarantees you a thrilling year of great musical experiences, all planned in advance so that you and your concert-going companions will never miss out on those must-see performances. All you have to do is attend and enjoy! - Secure your Seats Now, Pay Later
You have the option to pay only 20% now using Sydney Symphony’s deferred payment plan, with the remainder not due until the following January, to ensure you receive the benefits of being a subscriber immediately. - Fantastic Exclusive Discounts
Complement your Sydney Symphony experience with more of the best that this city has to offer. Your Subscriber Card ensures exclusive offers and discounts at the best restaurants, bookstores, hotels, cinemas, art galleries, theatres.
View Subscriber benefits in full. - Excellent Service
The Sydney Symphony’s Customer Relations Team are specialists in catering to your needs and can offer expert advice on everything from seating and booking enquiries to artist and repertoire information. Simply call 02-8215-4600, Monday to Friday from 9am to 5pm. - Complete Security
The Customer Service Desk has your full seating details and can provide you with a missing ticket voucher should your tickets be lost or stolen.
Q. What if I’d like to hear a concert that’s not in my series?
Subscribers have several options for supplementing their series packages or even substituting concerts from a different series.
Why not supplement your series with single tickets? Single tickets are available to subscribers one month ahead of their release to the general public.
Or you can purchase tickets for special events as soon as the season has launched. Subscribers receive a 10% discount on most additional performances.
If you can’t attend a performance in your series, or would simply prefer to enjoy a different concert, it’s easy to exchange your tickets to another once single tickets are available for sale.
Q. What happens after I book?
After you’ve returned your booking form we will:
- Complete your order.
- If you are a new subscriber, we will assign seats in the seating reserve you have selected, or be in touch with you to discuss other seating options.
- Send your tickets to your nominated address when your subscription is paid in full.
Subscribers save 20% by adding a new second series
If you‘re not a subscriber to Mozart In The City, the Discovery Program, Meet the Music or International Pianists in Recital, take an extra package to one of these in addition to your first series and save an additional 20% on standard subscription prices in the first year.
This saving is not available online, please call our box office on (02) 8215 4600, Mon-Fri | 9am-5pm.
Q. What forms of payment do you accept?
We accept the following methods of payment: cheque, money order, cash (in person only), Visa, Mastercard, Amex. Cheques should be made payable to ‘Sydney Symphony’. Our knowledgeable customer service staff can guide you through the season and help you choose performances.
For all enquires, call (02) 8215 4600, Mon-Fri | 9am-5pm.
Q. Do I get a discount if I book for a group?
If you’re planning outings with your group of friends or society, call us to discuss the best package that suits your dates and times. Group subscriptions are available and groups of 8 or more. Call our box office (02) 8215 4600 to find out more.
Q: What concession proof does the Symphony accept so I can receive a discount?
Concession discounts are available upon provision of proof for the following:
- Holder of means-tested Australian pensions (including: Aged; Disability; Veterans'Affairs; Supporting Parent and Job Search)
- Full-time students
- Youth (30 years or under)
Q: What happens if I can't attend one of my concerts?
The Sydney Symphony offers a convenient ticket exchange service exclusively for subscribers. Tickets may be exchanged for a performance on another date within the same year. Simply return your tickets in person to the Sydney Symphony Box Office, Level 9, 35 Pitt Street at least two working days before the concert you were originally to attend. Tickets may be posted to GPO Box 4338 Sydney NSW 2001 one week before the performance.
Please note: The Sydney Opera House Box Office does not offer the exchange service.
A fee of $3.50 is charged for each ticket exchanged. When tickets are exchanged to a different performance or concert series, there may be a difference in price, which will also be charged. Unfortunately, we are unable to refund any differences in ticket price.
Due to heavy demand, exchanged tickets rarely secure the same seating location as subscription seats. Premium, A and B Reserve seats are only available in limited numbers.
Please call the Box Office on (02) 8215 4600 if you have any further questions.
Q: I've lost my tickets, what do I do?
Missing ticket vouchers can be arranged by telephoning the Sydney Symphony on 8215 4600.
If you need to replace tickets at a Symphony performance, enquire at the Sydney Symphony Customer Service Desk. The desk is open before each performance and is located in the Southern Foyer of the Concert Hall or the main foyer of the City Recital Hall, Angel Place. Please note that exchanges are not available on lost tickets.