You can renew your subscription with no changes, or you can request a change to your seating, number of seats or series (subject to availability). We will contact you to discuss options if we cannot fulfil your request.
Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply request a transfer form from the box office before the renewal deadline of Thursday 30 September 2010.
In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season. Subscribers to Master Series 6-concert packages, Metro Series 5-concert packages, Thursday Afternoon 4- and 5-concert packages and Tea & Symphony 4-concert packages are also entitled to renewable seating. Subscription packages comprising less than the full complement of concerts in the series will be seated in their selected reserve where possible.
If we cannot accommodate your request, we will contact you to discuss options.
After 12 August 2010 we will process mail, online and phone orders strictly by the date in which applications are received for each series category.
The categories themselves will be prioritised as follows:
1. Renewing full pack without change requests
2. Renewing full pack with change requests
3. New full pack orders
4. Renewing connoisseurs and part pack orders
5. New connoisseurs and part pack orders
Payment by cheque, money order, credit card or cash must accompany your booking. Your cheque or money order will be banked, or credit card debited on receipt of your application to establish priority for your application within the Sydney Symphony’s ticketing system. Cash payments can only be made in person at the Sydney Symphony box office.
To be eligible to renew your seats, you must submit your renewal by Thursday 30 September 2010.
Please note that all prices detailed on renewal forms are full price until proof of concession is provided with your payment. Once proof of concession is supplied, the concession rate will be applied to your order.
Once we receive your order and payment in full, and process it according to these procedures, we will mail your subscription pack (including tickets, subscriber card and diary stickers). If you have elected to pay in instalments, your tickets will be mailed to you after the balance of your payment is paid. Please note that credit card transactions will be automatically deducted at this time. If you have paid by cheque, we will mail you a reminder to pay each instalment.
If you do not renew your subscription before Thursday 30 September 2010, your seats will be released and become available to others.
TERMS AND CONDITIONS
Subscriptions to Sydney Symphony performances are subject to the conditions of sale set out below and to the requirements of the venue at which performances are presented.
Subcriptions
Any monies due to applicants as a result of Sydney Symphony being unable to satisfy ticket requests will automatically be refunded. Sydney Symphony will issue you with your own personal subscriber number which will appear on your subscriber card. Please record this number to quote in any further correspondence or contact with Sydney Symphony regarding your tickets.
Renewable seating is only applicable for full-sized subscription packages, as well as Master Series 6-concert packages, Metro Series 5-concert packages and Thursday Afternoon 4- and 5-concert packages.
Connoisseur’s Selection seating will be allocated on a best available basis within premium or A-reserve for Deluxe; or B- or C-reserve for the Standard option. It is not possible to guarantee the same seats at every concert in these packages.
The Tea & Symphony series offers three packages: a 4-concert A pack; a 4-concert B pack; or an 8-concert full pack. It is only possible to offer renewable seating within your present series. It is not possible to retain your seat if you change from Pack A in 2010 to Pack B in 2011, or vice versa.
Exchanges
Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Exchanges outside the original series will incur upgrade costs (full single ticket price less your 10% subscriber saving). This amount is payable at the time your exchange is made.
Exchanges may not be available for all concerts and are subject to the availability. Your first exchange ticket is free. A ticket exchange fee of $5 per ticket will apply after the first finalised exchange. Exchanges can only be processed through the Sydney Symphony’s Box Office during business hours.
Youth subscriptions
Youth subscriptions are available to persons aged 30 years or under at 1 January 2011. Proof of age must be supplied when booking and may be required prior to admission to each concert.
Youth subscriptions are seated in C-reserve unless accompanied by a full-price adult subscription in another reserve, in which case the youth and full-priced subscriptions will be seated together, subject to availability.
Concession subscriptions
Concession subscriptions are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to Australian full-time students. Proof of concession eligibility must be supplied when booking and may be required prior to admission to each concert.
Pay in instalments option
If you are paying for your subscription in an instalment plan, your first deposit is non-refundable after initial payment is processed. Cancellation of your subscription may incur 20% of the package price.
Multi-pack discounts
The 20% savings on a second subscription package is valid only for the first year of new subscriptions to Mozart in the City, Meet the Music and International Pianists in Recital. You must subscribe to another series to be eligible. If you have any questions about these terms and conditions, please call the Sydney Symphony on (02) 8215 4600.
Thursday Afternoon Symphony 9-concert packages can not be ordered online. Please call the Box Office.
10% subscriber discount does not apply to commercial concerts.
Reserves are subject to change without notice.
EMIRATES COMPETITION
Subscribe by 24 September to be in the draw to win two business class flights to europe flying emirates.
Terms and Conditions
- This prize draw consists of two (2) Business Class tickets from Sydney to the winner’s choice of one of Emirates’ 25 European destinations flying Emirates Airline.
- The total prize value of this promotion is Emirates ticket fares valued at AUD$15,000. Airport taxes vary per destination and must be paid for by the winner upon booking the flights.
- Entry is open to all NSW & ACT residents who purchase a 2011 Subscription from the Sydney Symphony between Thursday 12 August 2010 and Tuesday 24 September 2010.
- Entry is not open to Sydney Symphony or Emirates Airline employees or their immediate families.
- Selection of winner will be a barrel draw of all Sydney Symphony 2011 Subscription purchasers by an independent party at Level 9, 35 Pitt St, Sydney NSW 2000 on Wednesday 25 September 2010 at 10am.
- A formal letter will be sent to the winner in due course. The winner needs to present the original letter to redeem Emirates tickets. The winner does not accrue Skywards points when redeeming the tickets and is not eligible for Emirates Chauffeur drive service.
- Winner will be notified personally on 25 September 2010 and will be announced publicly online at www.sydneysymphony.com from 25 September 2010 and in the Stay Tuned and Bravo! newsletters.
- For any further information, please contact Sydney Symphony Customer Relations on (02) 8215 4600 or email info@sydneysymphony.com.
- Authorised under NSW Permit Number: LTPS/10/06357
- Travel insurance, spending money, meals, taxes, passports, visas and transport to and from airport of departure and all other ancillary costs associated with redeeming the prize are the responsibility of the winner.
- The tickets are valid for 12 months from the date the prize is announced (25 September 2010). Chosen flight dates are subject to availability.
- The prize is not redeemable for cash and not transferable.