Sydney Symphony Orchestra / Subscriptions

Terms and Conditions

What's on by series

You can renew your subscription with no changes, or you can request a change to your seating, number of seats or series (subject to availability).

Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply request a transfer form from the box office before the renewal deadline.

In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season. (Subscribers to Masters 6-concert packages and Metro 5 concert packages are now entitled to renewable seating.) Subscription packages comprising fewer than the full complement of concerts in the series will be seated in their selected reserve where possible.

If we cannot accommodate your request, we will contact you to discuss options.

After 21 August 2009, we will process mail, online and phone orders strictly by the date in which applications are received for each series category.

The categories themselves will be prioritised as follows:

1. Renewing full pack without change requests

2. Renewing full pack with change requests

3. New full pack orders

4. Renewing connoisseurs and part pack orders

5. New connoisseurs and part pack orders

Payment by cheque, money order, credit card or cash must accompany your booking. Your cheque or money order will be banked, or credit card debited on receipt of your application to establish priority for your application within the Sydney Symphony’s ticketing system. Cash payments can be made in person at the Sydney Symphony box office.

To be eligible to renew your seats, you must submit your renewal by 16 October 2009.

Please note that all prices detailed on renewal forms are full price until proof of concession is provided with your payment. Once proof of concession is supplied, the concession rate will be applied to your order.

Once we receive your order and payment in full and process it according to these procedures we will mail your subscription pack (including tickets, subscriber card and diary stickers). If you have elected to pay in instalments, your tickets will be mailed to you after the balance of your payment is paid. Please note that credit card transactions will be automatically deducted at this time. If you have paid by cheque, we will mail you a reminder to pay each instalment.

Finally, if you do not renew your subscription before 16 October 2009, your seats will be released and become available to others.

TERMS AND CONDITIONS
Subscriptions to Sydney Symphony performances are subject to the conditions of sale set out below and to the requirements of the venue at which performances are presented.

Your first ticket exchange is free. Each subsequent exchange is subject to a $5 fee.

SUBSCRIPTIONS
Any monies due to applicants as a result of Sydney Symphony being unable to satisfy ticket requests will automatically be refunded. Sydney Symphony will issue you with your own personal subscriber number which will appear on your subscriber card. Please record this number to quote in any further correspondence or contact with Sydney Symphony regarding your tickets.

Renewable seating is only applicable for full-sized subscription packages, as well as Masters 6-concert packages and Metro 5-concert packages.

Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Such exchanges may not be available for all concerts and are subject to the availability of tickets of an equal or lesser face value. Upgrade costs may apply.

A ticket exchange fee will apply. Exchanges can only be processed through the Sydney Symphony’s Box Office during business hours.

Connoisseur’s Selection seating will be allocated on a best available basis within premium or A-reserve; however, it is not possible to guarantee the same seats at every concert in this package.

In 2010 Tea & Symphony series offers three packages: a 4-concert A pack, 4-concert B pack, or an 8-concert full pack. It is only possible to offer renewable seating within your present series. It is not possible to retain your seat if you change from Pack A in 2009 to Pack B in 2010, or vice versa.

Youth subscriptions are available to persons aged 30 years or under at 1 January 2010. Proof of age must be supplied when booking and may be required prior to admission to each concert.

Youth subscriptions are seated in C-reserve unless accompanied by a full-price adult subscription in another reserve, in which case the youth and full-priced subscriptions will be seated together, subject to availability.

Concession subscriptions are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to Australian full-time students. Proof of concession eligibility must be supplied when booking and may be required prior to admission to each concert.

If you are paying for your subscription in an instalment plan, your first deposit is non-refundable after the initial payment is processed.

The 20% savings on a second subscription package is valid only for new subscriptions to Mozart in the City, Meet the Music and International Pianists in Recital. You must subscribe to another series to be eligible. For new subscribers only.

Thursday Afternoon Symphony 9-concert packages can not be ordered online. Please call the Box Office.

10% subscriber discount does not apply to commercial concerts.

Reserves are subject to change without notice. 



If you have any questions about these terms and conditions, please call the Sydney Symphony on (02) 8215 4600. General terms and conditions for sale can be seen in full at sydneysymphony.com/terms or requested by calling (02) 8215 4600 Mon–Fri | 9am–5pm.

The 2010 season brochure is correct at time of printing. The Sydney Symphony reserves the right to change programs and/or artists without notice.

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