Subscriptions to Sydney Symphony performances are subject to the conditions of sale set out below and to the requirements of the venue at which the performances are presented. Any monies due to applicants as a result of the Sydney Symphony being unable to satisfy ticket requests will be refunded automatically.
The Sydney Symphony will issue you with your own personal subscriber number which will appear on your subscriber card. Please record this number to quote in any further correspondence or contact with the Sydney Symphony regarding your tickets.
Renewing Subscribers
You have the option to transfer their seats to another patron. Simply request a transfer form from the box office before the renewal deadline of Friday 30 September 2011.
In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season.
- Subscribers to Master Series 6-concert packages and Metro Series 5-concert packages are entitled to renewable seating.
- Connoisseur's Selection seating will be allocated on a best available basis within Premium or A-reserve for Deluxe; or B- or C-reserve for the Standard option. It is not possible to guarantee the same seats at every concert in these packages.
- The Tea & Symphony series offers three packages: a 4-concert A pack; a 4-concert B pack; or an 8-concert full pack. It is only possible to offer renewable seating within your present series. It is not possible to retain your seat if you change from Pack A in 2011 to Pack B in 2012, or vice versa.
- Subscription packages comprising less than the full complement of concerts in the series will be seated in their selected reserve where possible.
To be eligible to renew your seats, you must submit your renewal by
Friday 30 September 2011. If we cannot accommodate your request, we will contact you to discuss options. If you do not renew your subscription before
Friday 30 September 2011, your seats will be released and become available to others.
New Subscribers
Choose the series that best suits your musical tastes and schedule. Then complete the form in this brochure and return it to us, or go to www.sydneysymphony.com/susbcribe, create your new account and subscribe online. If you have questions or need help with the process, please call our customer service representatives on (02) 8215 4600 (Mon-Fri, 9am-5pm). You will be offered the best available seats after existing subscribers have taken their seats for the 2012 Season. We will send your tickets as soon as possible after we receive payment in full.
Youth subscribers
Youth subscriptions are available to people aged 30 years or under at 1 January 2012. Proof of age must be supplied when booking and may be required prior to admission to each concert.
Youth subscriptions are seated in C-reserve unless accompanied by a full-price adult subscription in another reserve, in which case the youth and full-priced subscriptions will be seated together, subject to availability.
Concessions
Concession subscriptions are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans' Affairs, Supporting Parent) and to Australian full-time students. Proof of concession eligibility must be supplied when booking and may be required prior to admission to each concert.
Processing your subscription
After 11 August 2011, we will process mail, online and phone orders strictly by the date in which applications are received for each series category.
The categories themselves will be prioritised as follows:
1. Renewing full pack without change requests
2. Renewing full pack with change requests
3. New full pack orders
4. Renewing Connoisseurs and part pack orders
5. New Connoisseurs and part-pack orders
Payment options
Payment by cheque, money order, credit card or cash must accompany your booking. Your cheque or money order will be banked, or credit card debited on receipt of your application to establish priority for your application within the Sydney Symphony's ticketing system. Cash payments can be made in person at the Sydney Symphony box office.
Please note that all prices detailed on renewal forms are full price until proof of concession is provided with your payment. Once proof of concession is supplied, the concessionary rate will be applied to your order.
You can pay for your subscription in instalments. Please note, if you choose an instalment plan your first deposit is non-refundable after initial payment is processed. All payments finish in January 2012. Final credit card deduction is on 6/1/12.
Once we receive your order, payment in full and process it we will mail your subscription pack (including tickets, subscriber card concert diary and diary stickers). If you have elected to pay in instalments, your tickets will be mailed to you after the balance of your payment is paid. Please note that credit card transactions will be automatically deducted at this time without further notice from us. If you have paid by cheque, we will mail you a reminder to pay each instalment.
Request to cancel your subscription prior to the season commencement, must be in writing with explanation. Approval will be on a case by case basis and will result in 20% of your package amount being non-refundable.
Multi-pack discounts
The 20% introductory savings on a second subscription package is valid only for Discovery, Mozart in the City, Meet the Music and International Pianists in Recital. You must subscribe to another series to be eligible.
If you have any questions about these terms and conditions, please call the Sydney Symphony on (02) 8215 4600. General terms and conditions for sale can be seen in full at sydneysymphony.com/terms or requested by calling (02) 8215 4600 Mon-Fri | 9am-5pm.
Exchanges
Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Depending on your subscription package and frequency of exchanges, you may be liable to pay a $5/ticket fee plus an upgrade cost - the full single ticket price of the concert you are moving to less your 10% subscriber saving.
1. Subscribers in Masters 9, Metro 8, Connoisseurs 8 (Standard and Deluxe), Tea & Symphony 8 and Great Classics 7 are entitled to three (3) exchanges with no fee if moving outside the original series. Subsequent changes will incur fees and upgrades.
2. Subscribers in Masters 6, Connoisseur 6 (Standard and Deluxe), Metro 5, Mondays@7 and Thursday Afternoon Symphony 5 are entitled to two (2) exchanges with no fee if moving outside the original series. Subsequent changes will incur fees and upgrades.
3. Subscribers in Tea &Symphony 4A or B, Masters 4, Great Classics 4, Thursday Afternoon Symphony 4, Kaleidoscope, Connoisseur 4 (Standard and Deluxe), Meet the Music, Mozart in the City, International Pianists in Recital and Discovery are entitled to one (1) exchange with no fee if moving outside the original series. Subsequent changes will incur fees and upgrades.
- Exchanges may not be available for all concerts and are subject to the availability.
- Exchanges can only be processed through the Sydney Symphony's Box Office during business hours.
- Fees and upgrade costs are payable at the time your exchange is made.
- If you request an exchange into an improved seating reserve, you will be liable for the upgrade costs of moving to that better reserve. We cannot refund if you move to a lesser reserve.
- Subscribers cannot exchange into Special Events and Galas without upgrade costs.
Lost or missing tickets
Don't panic! If you misplace your tickets on the day of a concert, go to the Sydney Symphony Customer Service Desk in the foyer of the venue one hour before the performance and you can be issued a Missing Ticket Voucher giving you access to that performance.