Subscriptions | Frequently Asked Questions

Our knowledgeable Customer Care staff can also answer your questions, guide you through the Season and help you choose performances.

For all enquires, call (02) 8215 4600 (Mon–Fri, 9am–5pm).


Q. What is the closing date to renew my 2019 Season subscription?

To be eligible to renew your seats, you must submit your renewal by Friday 28 September 2018. If you do not renew before this date, your seats may be released and become available to others.

Q. Will I be able to keep the same seats as last time?

In the majority of series, only full-pack subscribers are guaranteed the same seats for the concerts each season. Subscribers to Masters Series 6- and 4-concert packages, Metro Series 4-concert packages, Great Classics 4, Thursday Afternoon 4- and 5-concert packages and Tea & Symphony 4-concert packages are also entitled to renewable seating. Subscription packages comprising less than the full complement of concerts in the series will be seated in their selected reserve where possible. If we cannot accommodate your request, we will contact you to discuss options.

Booking Process

Q. What happens after I book?

Once we receive your order and payment in full we will mail your subscription pack (tickets, subscriber card, concert diary and diary stickers) to your nominated address.

If you are a new subscriber, we will assign you the best available seats in the seating reserve you have selected, or be in touch with you to discuss other seating options.

Q. Do I receive a discount if I book more than one series?

Any new or additional series you add to your existing or primary package from the 2019 Season will be discounted by 20% up to Friday 2 November 2018. For new subscribers in 2019, the discount applies to the less expensive of the two series selected. The discount does not apply to pre-existing multiple pack renewals. This discount applies to full price Premium to C-reserve packs only, and not in conjunction with other offers.

Q. What forms of payment do you accept?

We accept the following methods of payment:

  • Cheque (payable to 'Sydney Symphony Orchestra Holdings Pty Ltd')
  • money order
  • cash (in person at SSO Box Office in The Rocks)
  • Visa
  • Mastercard
  • Amex
  • Diners

Q. Do I get a discount if I book for a group?

You can certainly subscribe as a group, however there is no discount for group subscriptions. Subscription packages are already discounted from the full single ticket price – in some cases up to 25%. However, groups of 8 or more receive a 20% discount on single ticket prices. If you're planning outings with your group of friends or society, call our box office on (02) 8215 4600 to discuss the best package that suits your dates and times.

Q. What concession proof does the SSO accept so I can receive a discount?

Concession discounts are available upon provision of proof for the following:

  • Holder of means-tested Australian pensions (including: Aged; Disability; Veterans' Affairs; Supporting Parent and Job Search)
  • Full-time students
  • Youth (30 years or under on 1 January 2019).

Holder of means-tested Australian pensions are now able to renew their subscriptions online. Youth subscribers must continue to provide proof of age via the box office. Please note that Seniors Cards are not means-tested and will not be accepted for a concession discount.

Your 2019 Season Subscription

Q. How does a subscription work?

Each year between February and December the Sydney Symphony presents a season of around 100 concerts divided into 10 subscription series – and one customisable series.

When you subscribe you choose one (or more) of these series to attend. Choose either:

  1. A Curated Package from one of our series, for example the Masters Series. Each series is a package of concerts, curated on fixed dates that form an exciting journey through the year. You choose the series, the style of music, time and day of the week, and number of concerts that suits you best. There’s the convenience of having the dates fixed in your diary.
  1. A Create Your Own Package which allows you the flexibility to pick and choose the concerts on the dates that suit you and according to your tastes. You can include
    1. Any of the 100+ season concerts,
    2. Any of the six Special Events,
    3. The Sydney Symphony Presents concerts.

Whether you choose a Curated Package, or a Create Your Own Package, you are a highly valued Sydney Symphony subscriber with the associated benefits and privileges.

Q. What’s a Kickstart package?

If you’re new to classical music or concert-going, try one of our Kickstart Packages. We’ve chosen three or four concerts in our Masters, Metro, Mondays @ 7 and Kaleidoscope series that will provide an easy and enjoyable introduction to the Sydney Symphony experience. 

Q. What age is right for the Family Events?

Our Family Event packages are enormously enjoyable for the whole family, but we’ve pitched the music and content to children from 5–12 years.

Q. What happens if I can't attend one of my concerts?

If you can't attend a performance in your series, or would simply prefer to enjoy a different concert, it's easy to exchange your tickets to another concert from Monday 19 November 2018.

Our Exchange Policy:

Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued. Exchange requests are not available after this time or after the date of a concert. 

  • If exchanging, you may need to pay an upgrade concert if transferring to a different seating price reserve or an event with higher ticket prices.
  • Exchanges may not be available for all concerts and are subject to availability. Blackout dates may apply.
  • Exchanges can only be processed through the SSO’s Box Office during business hours (Mon-Fri 9am-5pm, excluding public holidays).
  • Cocktail Hour and Family Events series subscribers may only exchange into the C-reserve of other series. Other requests may incur upgrade fees.  
  • Upgrade costs are payable at the time your exchange is made.
  • If you request an exchange into a higher seating reserve, you will be liable for the upgrade costs of moving to that higher reserve. We cannot refund if you move to a lower reserve.
  • Exchanges are available for one ticket into another and cannot be split into multiple purchases.
  • Exchanges into Special Events are also available to subscribers but will incur upgrade costs.
  • Exchanges are available for Sydney Symphony Presents concerts only into another date of the same event.

Refunds are not available if you chose to change into a ticket of a lower cost.

  • Tickets must be returned to the SSO’s Box Office for re-sale no later than two working days prior to the concert you are exchanging into or out of, whichever date is first.
  • Tickets can be returned via mail sent to our Administrative offices in The Rocks or you may scan the destroyed tickets and email an image to the SSO’s Box Office. On receiving the returned tickets, we can complete the exchange and issue you with your new tickets.

Please call the Box Office on (02) 8215 4600 (Mon–Fri, 9am–5pm) if you have any further questions.

Q. I've lost my tickets, what do I do?

Don't panic! Missing ticket vouchers can be arranged by telephoning the Sydney Symphony on (02) 8215 4600 (Mon–Fri, 9am–5pm)

If you need to replace tickets at a performance, ask a Sydney Symphony customer service representative. For Sydney Opera House Concert Hall performances, they can be found 90 minutes before each performance at the specially indicated window in the Box Office Foyer on Level 1.

For City Recital Hall performances, head to the Sydney Symphony Customer Service Desk in the main foyer.

Please note that exchanges are not available on lost tickets.

Q. I am unable to attend all of my series concerts, can I transfer the seats to someone else?

Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply request a transfer form from the box office before the renewal deadline of FRIDAY 28 SEPTEMBER 2018.

Q. What if I'd like to hear a concert that's not in my series?

Subscribers have several options for supplementing their series packages or even substituting concerts from a different series.

  • Why not supplement your series with single tickets? Single tickets are available to subscribers ahead of their release to the general public, from MONDAY 19 NOVEMBER 2018.
  • You can purchase tickets for Special Events or Sydney Symphony Presents concerts. Subscribers receive a 10% discount on most additional performances. There is no subscriber discount on additional Sydney Symphony Presents concerts.
  • Call us to arrange a ticket exchange to the concert you wish to attend. Terms and conditions apply.   

Benefits of Subscribing

Q. What benefits do I get when I subscribe?

Our subscribers are valued members of the Sydney Symphony family and enjoy not only an enhanced concert and customer experience but additional benefits from some of the best companies here in Sydney. Become a subscriber today and take your place at the front of the queue, with the available best seats, the best prices, and fantastic cultural, shopping and dining offers.

Personalised service

 Our VIP Customer Care Team are specialists in catering to your needs and can offer expert advice on everything from seating and booking enquiries to artist and repertoire information. Simply call (02) 8215 4600, Monday to Friday from 9am to 5pm.

Save money

By subscribing today, you can save up to 25% on single ticket prices. The more series packages and additional concerts you pre-book now, the more you will save.

The best seats in the house

Subscribers have first priority to obtain our best available seats before they go on sale to the general public. And for many series, you will receive the same seat for each performance that can be renewed each and every year.

Flexible exchange service

The Sydney Symphony prides itself on offering a flexible and understanding approach to accommodating subscribers' changing needs, with our easy Ticket Exchange Service. Exchanges can be made subject to availability and any upgrade costs. Original tickets must be presented via person, a picture via email or posted to the Sydney Symphony two working days prior to the concert in the exchange.

Absolute reassurance

Have peace of mind knowing that your subscription guarantees you a thrilling and rewarding year of great musical experiences, all planned in advance so that you and your companions will never miss out on those must-see performances. All you have to do is attend and enjoy.

Secure your seats now, pay later

You have the option to pay only 20% now using the Sydney Symphony's deferred payment plan, with the remainder not due until the following January, to ensure you receive the benefits of being a subscriber immediately.

We also have 50/50 and 3-, 4-, 5- or 6-instalment plans depending on the date you make your booking.

Fantastic exclusive discounts

Complement your SSO experience with more of the best that this city has to offer. Your Subscriber Card ensures exclusive offers and discounts at bars and restaurants, hotels, art galleries, theatres and other orchestras as you travel around the country. View Subscriber benefits in full.

Complete security

At each concert, the Customer Service Desk has your full seating details and can provide you with a missing ticket voucher should your tickets be lost or stolen.


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