Accessibility

Our goal at the Sydney Symphony Orchestra is to make every effort to provide barrier-free access to all our customers. Here, you will find accessibility information for our key venues.

Please advise us of any particular access requirements when making your booking. Contact our Box Office staff on 02 8215 4600 (Mon-Fri 9am-5pm) or by emailing info@sydneysymphony.com.

Sydney Opera House

Venue access

The entrances to the Utzon Room are wheelchair accessible. A public lift operates from the Lower, Ground and Upper Levels of the building.

Accessible seating

Accessible seating is available in all venues however this must be pre-booked and availability is limited so booking early is recommended.

Accessible toilets

There are accessible toilet facilities available in the Western Theatres Foyer and Box Office Foyer.

Parking

There are 11 designated accessible parking spaces on Level 1 and 12 on Level 6 of the carpark. RMS permit is required. FM assistive-listening devices (headsets and neck loops) are available at the cloaking desk for use in all venues except the Utzon room which has a hearing loop system.

Service Animals

Service Animals are welcome inside all venues.

Hearing
  • Induction Loop: The Concert Hall has a loop system in selected areas. Hearing aids should be set to the T position when using this system where possible.
  • FM Radio System: Sydney Opera House has recently installed an FM radio system in all of its venues to replace the Infrared system. This new system provides even coverage throughout all theatres.

FInd out morE About accessibility at the Sydney Opera House 

 

City Recital Hall

Street access

City Recital Hall has two main entrances. The Pitt Street entrance is a level accessway from the street leading into the ground floor foyer. There is also lift access at the Ash Street entrance to the ground floor foyer.  

Box Office access

Our Box Office is located at the Pitt Street end of the building to the left of the main Pitt Street entry to City Recital Hall. The Box Office is accessible from street level.

The Box Office is open Monday to Friday 9am to 5pm and from two hours prior to all performances (excluding public holidays).

Lifts

There is lift access to all levels of City Recital Hall. Public lifts run directly from the Wilson Parking car park beneath the building to all levels of the venue. Elevators from the car park can be accessed from one hour prior to the performance start time. 

Accessible seating

Accessible seating is available throughout City Recital Hall. Dedicated wheelchair positions are located on all levels of the auditorium. Please advise us of any particular access requirements when making your booking. 

Accessible toilets

Accessible toilets are available on all levels of City Recital Hall:

  • Ground Floor – located next to the Cloak Room
  • Level 1 – located near the Function Room and Auditorium Door 2
  • Level 2 – located near the lift well
  • Level 3 – located near the lift well
Courtesy wheelchairs

City Recital Hall has two courtesy wheelchairs available for use. If you wish to use a courtesy wheelchair, please call the City Recital Hall Box Office on 02 8256 2222 or email tickets@cityrecitalhall.com to arrange this prior to your visit. Upon arrival at the venue City Recital Hall can arrange for Front of House staff to meet you with the wheelchair and assist you to your seat. 

Seating for patrons with a visual impairment

The distance from the middle of the stage to the centre of the rows listed below is as follows:

  • Level 1, Row AA: 5.6 metres
  • Level 1, Row G: 16 metres
  • Level 1, Row P: 24.7 metres
  • Level 2, Row Q: 26.9 metres
  • Level 2, Row U: 29.4 metres
  • Level 3, Row V: 32.9 metres
  • Level 3, Row Z: 35.3 metres

Please advise us of your particular access requirements when making your booking. 

Assistance animals

Accredited assistance animals are permitted into the venue. Please be ready to present proof of accreditation upon request by venue management.

Easy read signage

There is easy read signage throughout City Recital Hall. Signage includes internationally recognised symbols and braille.

Assisted Listening Devices

Patrons using hearing aids can access the hearing induction loop available in the auditorium. To utilise the loop, please switch your hearing aid to the "T" position. Please note that seats nearest the aisles are not serviced by the induction loop.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information, visit the National Relay Service's website.

FIND OUT MORE ABOUT ACCESSIBILITY AT CITY RECITAL HALL