Coronavirus (COVID-19) Advice

Current as of Friday 27 March 2020, 12:00pm

As developments occur, the Sydney Symphony Orchestra is continuing to receive rolling updates from the New South Wales Government Department of Health.

We have been advised that a Public Health Order which bans non-essential gatherings of more than 500 people is now in place and effective to 14 June 2020.

Although we had hoped to return to the stage and perform for our audiences at an earlier date, the health and safety of our audience and company members continues to be our highest priority.

Some performances have been either postponed or cancelled

Here is a guide to our upcoming performances. Some concerts have been postponed and we are working closely with artists to review options to present these concerts at a later date. Other concerts have been cancelled.

What to do with your tickets

In our 88-year history, we cannot remember a time when the Sydney Symphony has had to fall silent. We stand in solidarity with our sister organisations around the nation – all Australia’s stages and theatres will be dark. We are heart-broken that we can’t perform for you publicly – especially at a time when we all need the power of music.

The financial impact of cancelling performances will be significant, and it may threaten the future of performers in Australia.

If your concert has been postponed, please hold onto your tickets until we contact you with further information about new concert dates.

If your concert has been cancelled, please consider the below options and help alleviate the financial impact on cultural organisations:

  1. Please donate your cancelled ticket. You will receive a tax-deductible receipt for the value of the ticket OR
  2. Ask for a non-cash credit. You can use the credit against a future concert or your 2021 Season Package OR
  3. Exchange your cancelled ticket for another performance. You can exchange into another concert at no additional cost OR
  4. A refund if you are unable to donate or exchange your tickets due to financial consideration.

How to donate or change your concert arrangements

Ticketholders will be contacted directly about making a donation, obtaining non-cash credits, exchanging tickets or getting a refund.

For concert updates, please contact update@sydneysymphony.com. For any further information, please contact info@sydneysymphony.com.

Please note that our Customer Service Team is experiencing high volumes of traffic during this time. We greatly appreciate your patience, support, and understanding. 

Advice for schools

The NSW Department of Education declaration on 15 March 2020 cancelled all further school excursions.

The Sydney Symphony will not be performing for the remainder of Term 1, 2020 and refunds or exchanges will be provided for school bookings to these Meet the Music and Schools Concerts.

All education events from Term 2, 2020 onwards are still under review pending further instruction from the State Government.

For further advice, please contact our Learning and Engagement team at  education@sydneysymphony.com.

Please keep safe

The health and wellbeing of our audience and company members are our highest priority.

For the latest health advice about Coronavirus (COVID-19) and information please go to health.gov.au

For health enquiries please call the Australian Government Department of Health Coronavirus Information Line on 1800 020 080 or the healthdirect hotline 1800 022 222.

We thank the community for its ongoing support and understanding during this time. We look forward to returning the stage in due course and sharing experiences with our audience once again.