How to Book

Terms and Conditions: Schools Concerts and Open Rehearsals

Terms and Conditions: Meet the Music Subscriptions

Risk Assessments

1. Complete and submit your Booking Request Form

Email to: education@sydneysymphony.com
Mail to:  Sydney Symphony Orchestra Learning & Engagement, Reply Paid 4338, Sydney, NSW 2001

SSO will process orders by the date in which they were received. Please note that the booking is made on behalf of the school and the school accepts liability to make payments on the due dates.

2. Pay your membership and deposit to secure your booking

Once your booking has been processed, the SSO will invoice your school. The full participation fee and a 20% non-refundable deposit for tickets are to be paid within 14 days of the invoice being issued. Until this payment is received your seats cannot be guaranteed and the SSO reserves the right to release this booking.

3. Make your final payment

Final payment is due 8 weeks prior to the performance date and/or the first Meet the Music (MTM) subscription concert. At this stage numbers are final and invoices must be paid as issued.

4. Receive confirmation

Once full payment is received the SSO will provide confirmation and MTM ticket collection information by email. Prior to the concert, SSO will send reminder emails with excursion and venue details, including how to access resources.

If you have any questions please email education@sydneysymphony.com or call on (02) 8215 4603.

 

Terms and Conditions: Schools Concerts and Open Rehearsals

Can I change my booking?

Any modification to your booking must be made in writing and sent to SSO Learning & Engagement Box Office by email: education@sydneysymphony.com no later than 8 weeks prior to the performance date. After this date, all invoices must be paid as issued.

Can I get a refund if I cancel my booking?

A school that cancels 8 weeks before the concert is able to apply for a refund. The 20% deposit made at the time of booking is non-refundable.
Cancellations received within 8 weeks of the concert are not entitled to a refund and schools are liable for payment in full as per the invoice issued.

What if the booking is made within 8 weeks of the performance?

Bookings made within 8 weeks of the performance must be paid in full within 5 working days of the issued invoice date. If payment is not received within 5 working days of the issued invoice date, the SSO reserves the right to release the booking.

Can I increase the number of students or teachers attending?

Yes. If there are tickets available, schools can increase the numbers of students and/or teachers booked up to 5 working days prior to the performance. Additional seats must be paid in full within 5 working days of the issued invoice date. The school accepts liability for all additional tickets booked.

Does the invoice include GST?

No, SSO Learning & Engagement activities are GST exempt.

What if an Open Rehearsal is moved or cancelled?

Please be aware that Open Rehearsal dates are subject to change and cancellation. Any monies due to schools as a result of the SSO being unable to satisfy open rehearsal ticket requests will be refunded in full upon application.

What is the difference between an Open Rehearsal and a Schools Concert?

Please be aware that Open Rehearsals are working rehearsals, not performances. The content, running order and focus of the rehearsal are determined by the conductor on the day.

 

Terms and Conditions: Meet the Music

What is Meet the Music?

Meet the Music (MTM) is a group of especially curated early-evening concerts designed to support the music curriculum.

What is a Meet the Music subscription?

It is a series of MTM concerts at a discounted price. The same number of students and teachers must attend all concerts. SSO Learning & Engagement offer two series towhich schools can subscribe.

  1. Meet the Music 1, ideal for students in Years 9 to 12 (HSC Music 1) who are curious about making and listening to music.
  2. Meet the Music 2, ideal for students in Years 9 to 12 (HSC Music 2) who are serious about composing, performing and listening to orchestral music.

Access to SSO Learning & Engagement MTM ticket prices is obtained by paying a Participation Fee for each series booked. These prices are only available to schools.

In 2018 subscriptions are available in the following packages:

1. Pre-Designed: Attend all four concerts in either Meet the Music 1 or 2 (or both).
2. Early Bird Offer: Available to schools that book a Pre-Designed subscription and pay in full by 30 November 2017.*

NEW IN 2018
3. Choose 3 of 4: Choose 3 out of the 4 concerts within Meet the Music 1 or 3 out of 4 concerts in the Meet the Music 2. All 3 concerts must be from the same series. The same number of students and teachers must attend all 3 concerts, and they must be the same concerts.**
4. Create Your Own: Choose any four of the eight Meet the Music concerts in 2018. The same number of students and teachers must attend all 4 concerts, and they must be the same concerts.**

*If full payment is not received by 30 November 2017, invoices will be updated and re-issued to reflect the 2018 pricing.
**If some people wish to attend different concerts this will be considered a separate subscription, and an additional Participation Fee will be charged.
 

Pricing (per series)
  Participation Students Adults
Fee^    
Pre-Designed      
Early Bird 4 Pack^^ $260 $120 $180 or 1:10*
4 Pack $260 $128 $192 or 1:10*
Choose 3 out of 4 $260 $108 $162 or 1:10
3 Pack**
Create Your Own $360 $136 $204 or 1:10*
4 Pack**


^School participation fee is per series, per school. Includes access to digital resources for the concerts your school is attending.
^^ Book and pay in full by 30 November 2017. Pre-Designed subscriptions only.
*One complimentary teacher subscription for every 10 student subscriptions purchased. There is a maximum of 5 complimentary teacher subscriptions in each subscription series per school.
**Please note your school may not have the same seats for each concert. Pre-Designed packages will be seated before Create Your Own packages. All tickets for your group will be for the same concerts.
 

Exchanges

Can I exchange my Meet the Music tickets?

In 2018 Create Your Own subscriptions are available for schools that know in advance that they cannot attend a full Pre-Designed subscription package. Any changes made to your original booking after it is paid in full will be considered an exchange.

Is there an exchange fee for Meet the Music tickets?

Yes.
The flexibility to choose from all eight Meet the Music concerts is covered by the Participation Fee for a Create Your Own subscription package. Further exchanges can be made when necessary, as outlined below.

After bookings are finalised group ticket exchanges will incur a fee of $5.50 per ticket (current as at 1 August 2017) and may only be exchanged for concerts in the Meet the Music series. Individual ticket exchanges will incur a $5.50 fee per ticket plus an upgrade cost per ticket – the full single ticket price of the concert you are moving to, less your 10% subscriber saving.

If I need to exchange, when can I exchange my Meet the Music tickets?

Exchanges for subscribers will be open from Monday 20 November 2017. Subscription tickets may be exchanged up to 10 working days before the performance for which the tickets were originally issued.

How do I exchange my Meet the Music subscription tickets?

To exchange your school's MTM subscription tickets, notice must be provided in writing and sent to the SSO Learning & Engagement department by email no later than 10 working days before the performance date. Tickets must be returned no later than 48 hours before the performance date.

  • Exchanges can only be processed during business hours Mon–Fri 9am–5pm.
  • Fees are payable at the time your exchange is made.
  • Seats are subject to availability.
  • Exchanges can only be processed once payment has been made in full and are only available for other 2018 Meet the Music concerts.
Once I've bought a subscription, can I buy extra tickets to the concert?

Subject to availability, additional single tickets can be purchased at the full ticket price in Premium to C-Reserve seats only, less your 10% full-price subscriber saving (current as at 1 August 2017). There is no subscriber discount on Student/Youth-priced tickets. SSO cannot guarantee that extra tickets will be seated with the initial school subscription booking. It is the responsibility of the school to ensure that adequate supervision is provided for students attending the concert when additional tickets are purchased..

Does the invoice include GST?

No, SSO Learning & Engagement activities are GST exempt.
 

Risk Assessments

Download Risk Assessment documents for: Seymour Centre, Sydney Opera House and Riverside Theatre below.

If you have any questions please call SSO Learning & Engagement on (02) 8215 4603 or email education@sydneysymphony.com

Download Seymour Centre Risk Assessment

Download SOH Risk Assessment

Download Riverside Theatre Risk assessment