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Venue Safety

Safety is our absolute priority

When it comes to keeping you and our artists safe, we’re holding ourselves to the same level of care and attention to detail that’s evident in our approach to music. This means a few (temporary) changes to how we do things:

Masks are encouraged

We highly encourage the wearing of masks throughout the venue and during the performance. We’ll have masks available from our Front of House team at the venue, should you need one.

Arriving to the venue

The venue will open one hour ahead of the performance. To maintain social distancing, please scan the QR code and follow the coloured zone on your ticket to take your seat as soon as you arrive.

Please take note that there won’t be any pre-concert talks or printed programs at this closed performance; however you’re welcome to read about the music in the digital program provided in your pre-concert information email.

Tickets and Box Office

We’re being careful not to handle anything we don’t absolutely need to. This means we’re encouraging print-at-home tickets, and ticket collection at the Box Office won’t be available. We’ve also closed our cloakroom for the current time, so we encourage you to leave bigger items at home.

Our Box Office will be running to help you with any questions or issues.

Getting to your seat

New, coloured zones will be in place to keep people at a safe distance from each other. Follow the signs at the venue or ask one of our Front of House team to assist you to the coloured zone listed on your ticket.

You’ll also notice marked seats throughout the hall. To maintain physical distancing, these seats are not to be sat in.

During the concert

To minimise social interactions and touchpoints, the bar will not be in operation in 2020. However, we’ll have complimentary bottled water available in the foyers instead.

Leaving the venue

To keep appropriate distances while exiting, you’ll be asked to remain in your seat at the end of the performance until you are asked to depart.