How do I book my tickets?

• Online via this website
• Call (02) 8215 4600 (Mon–Fri, 9am–4pm)
• In person at our Box Office.

How do I pay for my tickets?

• Credit or Debit Card (Visa, Mastercard, American Express, Diners Club)
• Cheque (payable to 'Sydney Symphony Orchestra Holdings Pty Ltd')
• Cash (in person at the Sydney Symphony Orchestra Box Office)
• Gift Certificates or Credit on Account for full or partial payment

When will I receive my tickets?

The Sydney Symphony will continue to apply NSW Public Health Orders as they relate to ticketing and seating arrangements. As these Orders can change at very short notice, we will be allocating seats closer in time to concert dates than we have in previous seasons. This will allow us to maintain a COVID-19 safe environment.

You will receive more information at the time of purchase, and again approximately four weeks out from your concert.

I've lost my tickets, what do I do?

If a ticket is either lost, misplaced, or never received, please contact the Sydney Symphony Orchestra Box Office on (02) 8215 4600 (Mon–Fri 9am–4pm), or go to the venue and ask at our Customer Service Desk for a replacement ticket. The venue box office will be open from one hour prior to the performance start time.

Am I eligible for concession pricing?

Concession-priced tickets are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans' Affairs, Supporting Parent) and Australian full-time students.

Proof of concession eligibility must be supplied when collecting tickets and may be required prior to admission to each concert.

Do you provide discounts for group bookings?

Groups of eight or more can save up to 20% on tickets to a single performance. This discount doesn't apply to all performances or all reserves, so please contact our box office for more information.

Can I bring children to a performance?

Yes, you can! Children aged 15 years and under must be accompanied at all times when attending concerts at the venues. Children aged 0-23 months at the time of a performance may be seated on a parent’s lap free of charge. All children occupying a seat or aged 2 years of age must hold a valid ticket.

I have credit on my Sydney Symphony account. How do I use it?

You can use your credit to:

• Put the value against the cost of a 2021 subscription package
• Book tickets for a Sydney Symphony performance in 2021, when tickets go on sale in late 2021
• Purchase gift vouchers and merchandise
• Make a tax-deductible donation
• Obtain a refund

You can redeem your credit:

• Online. Use the unique credit number we have provided to you in our email communications. Before you check out, enter your unique number in the Gift Certificate and Credit box, and click Apply.
• Over the phone

If you do not have a unique code, please contact our Box office team [email protected] or on (02) 8215 4600

How do I know how much credit I have on my Sydney Symphony Customer Account?

We will send you a personal email with the unique code at allows you to use your credit on our website to purchase tickets. In this same email we will tell you the value of your credit.

If you have any questions regarding the value of your credit, please email to [email protected] or call the Box Office on 02 8215 4600 (Mon-Fri, 9am-4pm).

How can I find out more about my credit with the Sydney Symphony?

Contact us and we can tell you:

• The cash value of your cancelled tickets and the credit we are holding for you
• Your options for using your credit
• How to arrange a refund

What information do I need when I contact you?

Please try and have the following:

• Name of the ticket holders and of the person who booked the tickets
• An account number which may be printed on the ticket

Does my credit expire?

Credit amounts resulting from cancelled concerts do not expire. We will continue to hold your credit for you until you decide what you would like to do

Can I exchange my tickets for another date?

Yes, you can. If you are unable to make it to the concert, you can give us a call before the concert and exchange or credit your tickets.

We have had to factor in a lot when allocating seating – the size of the group, time of booking and venue configuration to adhere to the social distancing requirements as directed by NSW Public Health Orders. That’s why we are not able to change your seats within a concert.

You must stay at home and not attend our concerts if you:

• have been in close contact with a person who is COVID-19 positive
• have travelled overseas or interstate to a COVID-19 hotspot in the past 14-days
• have tested as COVID-19 positive, or are waiting for the results of a COVID-19 test
• are feeling unwell and have the following symptoms:
  • Fever
  • Cough
  • Sore throat
  • Shortness of breath
  • Loss of smell
  • Loss of taste

How to exchange your ticket

1. Call the Sydney Symphony Box Office (02 8215 4600, Mon–Fri 9am–4pm) and reserve your new concert tickets and pay any exchange and/or upgrade fees.
2. Depending on the time available, we will send you the new e-tickets by email.

Fees

• Upgrade charges will apply to current subscribers if transferring to a higher priced reserve or to an event with higher ticket prices.
• If you are a current subscriber and exchange a ticket for a lower ticket price, the difference will be credited to your account. You can use the credit towards the purchase of another ticket in the concert season.
• If you are not a current Sydney Symphony subscriber, you will be charged a $10 handling fee in addition to any upgrade costs and transaction fees.

View the Terms and Conditions.

What is the closing date to renew my 2021 Season subscription?

Renewals for 2021 Season subscriptions close on 13 November 2020.

When will I receive my tickets?

The Sydney Symphony will continue to apply NSW Public Health Orders as they relate to ticketing and seating arrangements. As these Orders can change at very short notice, we will be allocating seats closer in time to concert dates than we have in previous seasons. This will allow us to maintain a COVID-19 safe environment.

You will receive more information at the time of purchase, and again prior to your concerts.

What concession proof does the Sydney Symphony Orchestra accept so I can receive a discount?

Concession discounts are available upon provision of proof for the following:

• Holder of means-tested Australian pensions (including: Aged; Disability; Veterans' Affairs; Supporting Parent and Job Search)
• Full-time students
• Youth (30 years or under on 1 January 2020).

Holder of means-tested Australian pensions are now able to renew their subscriptions online. Youth subscribers must continue to provide proof of age via the box office. Please note that Seniors Cards are not means-tested and will not be accepted for a concession discount.

I am unable to attend all of my series concerts, can I transfer the seats to someone else?

Subscribers have the option to transfer their seats to another patron in the event they might be travelling for most of the season. Simply contact the Box Office before the renewal deadline.

What if I'd like to hear a concert that's not in my series?

Subscribers have several options for supplementing their series packages or even substituting concerts from a different series:

• Why not supplement your series with single tickets? Single tickets are available to subscribers ahead of their release to the general public.
• Subscribers receive a 10% discount on most additional performances. There is no subscriber discount on additional Sydney Symphony Presents concerts.
• Call us to arrange a ticket exchange to the concert you wish to attend. Terms and conditions apply.

How do I purchase a gift certificate?

Sydney Symphony Orchestra gift certificates can be purchased online or via the box office on (02) 8215 4600. Various denominations are available for purchase.

How do I redeem a gift certificate?

• Gift certificates can be redeemed for concert tickets or merchandise online, over the phone on (02) 8215 4600 (Mon–Fri 9am–4pm), or in person at the Sydney Symphony Box Office.
• Gift certificates are valid for 3 years from the date of the purchase.
• Gift certificates cannot be replaced if lost or stolen.