• Online via this website
• By requesting a call on the Booking Form in the 2022 Season brochure. Please note due to the current Public Health Orders we are working from home and with a reduced staff capacity. We will get back to your enquiry within 72 hours of leaving a message.

• Credit or Debit Card (Visa, Mastercard, American Express, Diners Club)
• Cheque (payable to 'Sydney Symphony Orchestra Holdings Pty Ltd')
• Gift Certificates or Credit on Account for full or partial payment

You will receive your tickets from January and February 2022.

If a ticket is either lost, misplaced, or never received, please contact the Sydney Symphony Orchestra Box Office on (02) 8215 4600 (Mon–Fri 9am–4pm), or go to the venue and ask at our Customer Service Desk for a replacement ticket. The venue box office will be open from one hour prior to the performance start time.

Thank you for joining the waitlist. We will contact you should seats become available 4 weeks out of the performance. If you don't hear from us, seats have not become available.

Collecting this information allows us to provide more relevant customer service support to each attendees, such as know before you go information, and the ability to exchange tickets independently and any relevant COVID safety information.

Concession-priced tickets are available to current holders of an Australian pension (Aged, Disability, Veterans' Affairs, Supporting Parent) and Australian full-time students. Concession discounts are available upon provision of proof for the following:

• Holder of means-tested Australian pensions (including: Aged; Disability; Veterans' Affairs; Supporting Parent and Job Search)
• Full-time students
• Youth (30 years or under on 1 January 2022).
• Holder of means-tested Australian pensions are now able to renew their subscriptions online. Youth subscribers must continue to provide proof of age via the box office.
• Please note that Seniors Cards are not means-tested and will not be accepted for a concession discount.

Proof of concession eligibility must be supplied when collecting tickets and may be required prior to admission to each concert.

Groups of eight or more can save up to 20% on tickets to a single performance (not available for subscriptions). This discount doesn't apply to all performances or all reserves, so please contact our box office for more information.

Yes, you can! Children aged 15 years and under must be accompanied at all times by an adult when attending concerts at the venues. Children aged 0-23 months at the time of a performance may be seated on a parent’s lap free of charge. All children occupying a seat or aged 2 years of age must hold a valid ticket.

You can use your credit to:

• Put the value against the cost of a 2022 subscription package
• Book tickets for a Sydney Symphony performance in 2022, when tickets go on sale in late 2021
• Purchase gift vouchers and merchandise
• Make a tax-deductible donation
• Obtain a refund

You can redeem your credit:

• Online. Your credit value will appear in your shopping cart. Before you check out, please click 'Apply' in the Credit field.
• Over the phone
• Booking form. Please refer to your booking form for your credit value. This will be deducted from your 2022 Subscription order.

If you do not have a unique code, please contact our Box office team info@sydneysymphony.com or on (02) 8215 4600

We will send you a personal email with the unique code at allows you to use your credit on our website to purchase tickets. In this same email we will tell you the value of your credit.

If you have any questions regarding the value of your credit, please email to info@sydneysymphony.com or call the Box Office on 02 8215 4600 (Mon-Fri, 9am-4pm).

Contact us and we can tell you:

• The cash value of your cancelled tickets and the credit we are holding for you
• Your options for using your credit
• How to arrange a refund

Please try and have the following:

• Name of the ticket holders and of the person who booked the tickets
• An account number which may be printed on the ticket

Credit amounts resulting from cancelled concerts do not expire. We will continue to hold your credit for you until you decide what you would like to do

Yes, you can. If you are unable to make it to the concert, you can contact us before the concert and exchange your tickets.

You must stay at home and not attend our concerts if you:

• have been in close contact with a person who is COVID-19 positive
• have travelled overseas or interstate to a COVID-19 hotspot in the past 14-days
• have tested as COVID-19 positive, or are waiting for the results of a COVID-19 test
• are feeling unwell and have the following symptoms:
  • Fever
  • Cough
  • Sore throat
  • Shortness of breath
  • Loss of smell
  • Loss of taste

Contact the Sydney Symphony Box Office and reserve your new concert ticket and pay any upgrade costs and/or exchange fees. Depending on how close it is to your new concert date, we will either send you tickets via mail or e-tickets by email.

• Upgrade costs will apply to current Series Packs subscribers if transferring to a higher priced reserve or to an event with higher ticket prices. No additional fees apply.
• If you are a current Series Pack subscriber and exchange a ticket for a lower ticket price, the difference will be credited to your account. You can use this downgrade credit towards the purchase of another ticket in the 2022 Season. Credits are not available for cash refunds and will expire on 31 December 2022.
• Create Your Own Pack subscribers and all other single ticket buyers will pay an exchange fee of $15.00 per ticket in addition to any upgrade costs. Downgrade credits do not apply to single ticket sales.

• To renew your subscription, click here. Log in and follow the prompts to complete your renewal.
• If you don't have a renewal available, you can book a new package. Browse our Series Packs or Create Your Own Packs.
• You can also use the booking form enclosed in the 2022 Season brochure and emailing it to info@sydneysymphony.com or by mailing it to:
  Sydney Symphony
  Reply Paid, PO Box 4338
  Sydney NSW 2001

We process subscription bookings in date order of receipt. We will seat you in the best available seats, as close as possible to your seating request.

Due to the current Public Health Orders we are working from home and with a reduced staff capacity. You can leave your name and phone number and we endeavour to call you back within one week, however there may be delays.

Thank you for joining the waitlist. We will contact you should seats become available 4 weeks out of the performance. If you don't hear from us, seats have not become available.

This is a fee charged per ticket by the Sydney Opera House to pay for its security. This charge is already included in the price of tickets purchased as part of a subscription concert at the Sydney Opera House.

You will receive your subscription tickets with your subscriber card by post. You can select to receive single tickets as e-tickets (via email), box office collect or by post.

Collecting this information allows us to provide more relevant customer service support to your co-subscriber, such as know before you go information, the ability to exchange tickets independently and issuing a subscriber card to access subscriber benefits.

Orders are only available for subscription pack purchases at the moment. You'll be able to purchase tickets for a single performance from 22 November 2021.

Yes! Packages will remain on sale until the first performance within a pack commences. We recommend booking early to secure your seats.

Subscribers have the following options:

• As a subscriber you will receive a 10% discount, when you add additional concerts to your Pack, excluding Sydney Symphony Presents concerts.
• Call us to arrange an exchange to the concert you wish to attend. Terms and conditions apply.

We have given you the best available seat. In most cases this is the seat you previously held in the Sydney Opera House Concert Hall. If we were not able to provide you with the same seats, we have endeavoured to seat you as close as possible in comparable seats.

Subscribers have the option to transfer their seats to another patron in the event they may be away or unable to attend for most of the season. Simply contact the Box Office before the renewal deadline to make a transfer request.

You can contact us before the performance and arrange an exchange.

Yes, you can. Please provide us with your seating request when placing your booking online or through your booking form and we will find you the best available seating. Where required we will give you a call to discuss your options.

If you have an issue or problem with your booking after the time of purchase we are here to help. Please send us an email or call us and leave your name and phone number in the call back request and we endeavour to resolve your issue within one week.

The Sydney Opera House Concert Hall has undergone several changes, including acoustic changes, lowering the stage and improving access to the Northern Foyer with lift access and a new tunnel from the Southern Foyer.

Due to the challenges of completing construction work during COVID the Sydney Opera House have had to delay the reopening and Sydney Symphony's return to the Concert Hall.

Safety is our priority, so we will continue to apply NSW Public Health Orders as they relate to ticketing and seating arrangements. Our COVID safety plans have been developed for each of our venues to ensure the safety of all patrons and staff.

The Sydney Symphony will continue to apply NSW Public Health Orders related to live performance venues. New conditions of entry for all venues and performances may apply.

If your concert is cancelled as a result of a Public Health Order, you'll be offered a refund or a credit on account.

Sydney Symphony Orchestra gift certificates can be purchased online or via the box office on (02) 8215 4600. Various denominations are available for purchase.

• Gift certificates can be redeemed for concert tickets or merchandise online, over the phone on (02) 8215 4600 (Mon–Fri 9am–4pm), or in person at the Sydney Symphony Box Office.
• Gift certificates are valid for 3 years from the date of the purchase.
• Gift certificates cannot be replaced if lost or stolen.