FAQs: Tickets & Booking

Q. I've lost my tickets, what do I do?

Missing ticket vouchers can be arranged by telephoning the Sydney Symphony Orchestra on (02) 8215 4600 (Mon–Fri 9am–5pm).

If you need to replace tickets at a performance, ask an SSO customer service representative. For Sydney Opera House Concert Hall performances, they can be found 90 minutes before each performance at the specially indicated Fifth Window in the Box Office Foyer on Level 1. For City Recital Hall performances, head to the SSO Customer Service Desk in the main foyer.

Q. How do I book tickets via the phone?

Sydney Symphony Orchestra
(02) 8215 4600
Open Mon–Fri 9am–5pm

Q. How to book concert tickets online?

Step 1: Choose your concert
Select from either the homepage or concert calendar, and click BOOK NOW

Step 2: Select your seats
You can select your own seats, or you can choose to be assigned our best availabl seats.

Step 3: Add to shopping cart
Your tickets will be placed in your shopping cart. You may choose to continue shopping for concert tickets or gift certificates, make a donation or complete your order.

Step 4: Log in
To purchase tickets online you will need to log in with your Sydney Symphony Orchestra online account username and password. If you have not previously bought tickets from us you will need to register.

Step 5: Select your shipping preferences
We recommend that you receive your tickets by mail, if possible. Shipping and handling costs are included in the online transaction fee. However, please note:

  • Tickets for concerts less than 7 days in the future are available for collection 1 hour prior to your concert from the venue.
  • Tickets for customers outside of Australia are also held at the box office of the earliest concert in your order.

Step 6: Make payment
Enter your credit card details and we will process your order and send you an email receipt. Please retain this receipt for your records.

Orders are generally processed and dispatched within 2 business days.

Q. When is the latest I can book tickets?

Bookings through the Sydney Symphony Orchestra close at midday the day of a performance or if a weekend performance midday the Friday prior.

On the day of the concert, tickets may be purchased directly through the venue, however tickets are subject to availability.

Sydney Opera House
Tel: (02) 9250 7777
Mon–Sat 9am–8.30pm & Sun 10am–6pm

City Recital Hall
Tel: (02) 8256 2222
Mon–Fri 9am–5pm (with extended hours on performance days) and weekends from 3.5 hours prior to the start of a performance.

Q. How can I hear about upcoming concerts, special offers and pre-sale bookings?

Sign up to our fortnightly e-newsletter, Stay Tuned for all this and more.

Q. Can I bring children to a performance? 

Yes you can! Children aged 15 years and under must be accompanied at all times when attending concerts at the venues. Children aged 0-23 months at the time of a performance may be seated on a parent’s lap free of charge. All children occupying a seat or aged 2 years of age must hold a valid ticket.


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Q. Do you provide discounts for group bookings?

Groups of eight or more can save up to 20% on tickets to a single performance. This discount doesn't apply to all performances, so please contact our box office for more information.

Q. I'm a subscriber – can I exchange my tickets for another date?

Sydney Symphony Orchestra offers a convenient ticket exchange service exclusively for subscribers. You can exchange tickets for a performance on another date or a concert in another series during the concert season.

Subscription tickets may be exchanged up to two working days before the performance for which tickets were originally issued.

Original tickets must be presented to the Sydney Symphony Orchestra at least 2 working days prior to a performance.

Simply return your tickets in person to the Sydney Symphony Orchestra Box Office, Clocktower Square, cnr Harrington & Argyle Streets, The Rocks NSW 2000 (enter from Argyle St) at least two working days before the earliest concert being exchanged into or out of.

Tickets may be posted one week before the performance to:

Sydney Symphony Orchestra
Reply Paid 4338
Sydney NSW 2001
Please note: you can only exchange tickets with the Sydney Symphony Orchestra Box Office. The Venues do not offer this service.

For specific information on our exchange policy, including information on any costs involved, please see our subscription terms and conditions.

Q. How do I collect my tickets?

For bookings made more than 7 days before a concert, tickets can be posted to Australian addresses.

Tickets can be picked up from the Sydney Symphony Orchestra Box Office Monday to Friday 9am–5pm or on the day of your weekday performance, 3 hours before your performance. Tickets outside of these times, can also be collected from the venue on the day of the concert from 1 hour before the performance.

Q. Am I eligible for concession pricing?

Concession-priced tickets are available to current holders of means-tested Australian pensions (Aged, Disability, Veterans' Affairs, Supporting Parent) and Australian full-time students.

Proof of concession eligibility must be supplied when collecting tickets and may be required prior to admission to each concert.