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Safety at our Concerts

When it comes to keeping you and our artists safe, we’re holding ourselves to the same level of care and attention to detail that’s evident in our approach to music. This means a few (temporary) changes to how we do things.

Safety is our priority, so we will continue to apply NSW Public Health Orders as they relate to ticketing and seating arrangements. As these Orders can change at very short notice, we really appreciate your patience with us, as we will be allocating seats closer in time to concert dates than we have in previous seasons. This will allow us to maintain a COVID-19 safe environment.

Unable to attend a performance due to COVID-19? Read more about our ticket exchanges.


Masks are a must

To help keep everyone safe, the venue has asked that you wear a mask as a mandatory requirement of entry and during the performance. We will have masks available from our Front of House team at the venue, should you need one.

Getting to your seat

To help you find the right entrance at Sydney Town Hall we have included a coloured zone on your ticket for easy reference. Follow the signs or ask one of our Front of House team to assist you.

On arrival, please check-in using the Service NSW app by scanning the QR code displayed at each entrance to the Sydney Town Hall. We encourage you to download the Service NSW app before you arrive for a quick and easy entry.

We have marked seats with a cross to indicate space between patrons. These seats are to be kept empty at all times to help ensure social distancing.

Box Office, Cloakroom & Bar

We’re being careful not to handle anything we don’t absolutely need to. This means we’re sending out e-tickets, and ticket collection at the Box Office will be limited. Front of House team will scan your ticket and direct you to your seat.

Our Box Office will be open at each performance to help you with any questions or issues.

We’ve had to close our cloakroom for the current time, so we encourage you to leave bigger items at home.

Bars are also closed but complimentary water will be available.

Leaving the venue

To keep appropriate distances while exiting, you’ll be asked to remain in your seat at the end of the performance until you are asked to depart.


If you are unable to make it to the concert, you can contact us before the concert to exchange or credit your tickets.

We have had to factor in a lot when allocating seating – the size of the group, time of booking and venue configuration to ensure customer safety as directed by NSW Public Health Orders. That’s why we are not able to change your seats within a concert.

How to exchange your ticket

  1. Call the Sydney Symphony Box Office (02 8215 4600, Mon–Fri 9am–4pm) and reserve your new concert tickets and pay any exchange and/or upgrade fees.
  2. Depending on the time available, we will send you the new e-tickets by email.



In order to create the best experience while adhering to NSW Health Orders, the Sydney Symphony will be allocating your locations in 2021. This allows us to ensure as many patrons as possible can enjoy our concerts without compromising customer safety.

When seating customers we will try to maintain distance between separate bookings, however bookings of one ticket may be seated directly next to other patrons.

Subscribers: Priority Standby Status

Where we can’t confirm your reservation for a concert immediately due to capacity restrictions, you will have Priority Standby status. This means our subscribers will be the first to receive any new tickets if they become available. If you select a pay-as-you-go payment plan, you will be billed only if you are allocated a ticket.

Single Tickets: Waitlist

Where a concert is already sold to capacity, you won’t be able to book a ticket but will have the opportunity to join a waitlist. You won’t be required to make an upfront payment when joining to the waitlist. If any new seats become available, we will contact you before seats go on sale to the general public.

Flexible Payment Options: Pay-As-You-Go

We have introduced more flexible payment arrangements if you choose Pay-As-You-Go your account will be billed for your tickets only when they are confirmed and issued.