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Venue Safety

The Sydney Symphony will continue to apply NSW Public Health Orders as they relate to ticketing and seating arrangements. As these Orders can change at very short notice, we will be allocating seats closer in time to concert dates than we have in previous seasons. This will allow us to maintain a COVID-19 safe environment.

Booking your tickets

Subscriber Priority – New Seating Limits

As there will be fewer seats available in 2021, we expect to sell most of our concerts on subscription.

Socially Distanced Seating

In order to create the best experience while maintaining social distancing requirements, the Sydney Symphony will be allocating all seats for 2021. Select-your-own seating options by phone or internet will return when restrictions ease.

Priority Standby Status for Subscribers

Where we can’t confirm your reservation for a concert immediately, you will have Priority Standby status. This means our subscribers will receive any new seats as soon as they become available.

New Flexible Payment Options: Pay-As-You-Go

We have also introduced more flexible payment arrangements so that your account will be billed for your tickets only when they are confirmed and issued.

At the Venue

When it comes to keeping you and our artists safe, we’re holding ourselves to the same level of care and attention to detail that’s evident in our approach to music. This means a few (temporary) changes to how we do things:

Masks are encouraged

We highly encourage the wearing of masks throughout the venue and during the performance. We’ll have masks available from our Front of House team at the venue, should you need one.

Arriving to the venue

The venue will open one hour ahead of the performance. To maintain social distancing, please scan the QR code and follow the coloured zone on your ticket to take your seat as soon as you arrive.

Tickets and Box Office

We’re being careful not to handle anything we don’t absolutely need to. This means we’re encouraging e-tickets, and ticket collection at the Box Office won’t be available. We’ve also closed our cloakroom for the current time, so we encourage you to leave bigger items at home.

Our Box Office will be running to help you with any questions or issues.

Getting to your seat

New, coloured zones will be in place to keep people at a safe distance from each other. Follow the signs at the venue or ask one of our Front of House team to assist you to the coloured zone listed on your ticket.

Allocated seats are marked with a tick and should match the seat listed on your ticket. To maintain social distancing, please do not sit in seats that are not marked with a tick.

Leaving the venue

To keep appropriate distances while exiting, you’ll be asked to remain in your seat at the end of the performance until you are asked to depart.